Write your request in the space provided and attach any supporting documents by clicking on “Choose Files”.
Step 7
Once you’re done with the request, click “Submit Ticket”.
Step 8
After receiving your support ticket, we will send over a TEX Email Address Update form. It should look something like the one below.
Step 9
Fill in the form completely and include your signature at the bottom space provided. You also need to attach a photo (selfie) of you holding your proof of identity. Email the completed form and picture via your new TEX email to our support team at [email protected].
Once we have received the necessary documents, we will forward your request to the relevant department to amend the email address.